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What Happens When You Call 999/112 for Fire Emergency Services in Ireland
In an emergency, knowing what to do can save lives and property. If you find yourself needing to call 999/112 for fire emergency services in Ireland, it’s crucial to be prepared. Here’s what you need to know about the process, the information required, and the costs involved.
What Happens When You Call 999/112
- Initial Connection: When you dial 999/112, your call is answered by a trained operator who will ask which service you require. Clearly state that you need the fire brigade.
- Transfer to Fire Service: The operator will transfer you to the fire emergency dispatcher. Stay on the line and be ready to provide detailed information.
Information You Need to Provide
- Eircode: Provide your Eircode if possible. This helps emergency services locate you quickly and accurately.
- Address and Location Details: Give the full address and any specific location details that can assist the fire brigade in reaching you promptly.
- Nature of the Fire: Describe the type of fire (e.g., vehicle, building, wildland) and its severity. This helps the dispatcher determine the resources needed.
- People and Pets Involved: Inform them if there are any people or pets inside or near the fire.
- Potential Hazards: Mention any potential hazards, such as gas cylinders, flammable materials, or other dangerous substances.
- Contact Information: Provide your phone number in case the dispatcher needs to call you back for more information.
What to Do When You Call
- Stay Calm: Try to remain as calm as possible. This will help you communicate clearly and effectively.
- Follow Instructions: Listen carefully to the dispatcher’s instructions and follow them closely.
- Stay Safe: If it’s safe, stay on the line until the dispatcher tells you it’s okay to hang up. If you need to evacuate, do so immediately.
- Do Not Re-enter: Once you have evacuated, do not go back inside for any reason until the fire brigade says it’s safe.
Costs and Billing
- Fire Brigade Call-Out Charges: In Ireland, the cost of calling out the fire brigade can vary depending on the local authority. Charges are often based on the nature of the incident and the resources required.
- Potential Costs: The cost can range from a few hundred euros to over a thousand euros, depending on the situation. For example, Dublin City Council charges €500 for the first hour and €450 for each subsequent hour for domestic incidents.
- Billing Process: After the incident, you may receive a bill from the local fire service. It’s important to check with your local council for specific details on charges and billing procedures.
- Insurance: It’s advisable to check your insurance policy, as many home insurance plans cover fire brigade charges. Ensure you understand what your policy covers and any excess that may apply.
Calling 999/112 for fire emergency services in Ireland is a straightforward process, but it’s essential to be prepared. By providing accurate information and following the dispatcher’s instructions, you can help the fire brigade respond quickly and efficiently. Be aware of potential costs and check your insurance policy to understand your coverage – but don’t let this delay you calling 999/112 when you need to!
Stay safe and ensure your home is equipped with the necessary fire safety products – see our range here.
Be Smart. Be Prepared. Be Safe.
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