Our aim at Fireproductsdirect.ie is to ensure that you find the right product to suit your needs.
Got a question? If you have any queries why not talk to our highly-trained staff or visit our advice centre for honest expert advice you can trust!
Can’t find the product you need? Please don’t hesitate to contact us. We have access to some of the world’s largest manufacturers of fire detection and fire safety products and we’ll do our best to help.
Delivery times
All our deliveries are dispatched through Fastway Couriers, which covers the Republic of Ireland.
It usually takes two to three working days to process an order. Once your order has been dispatched, you’ll receive an email confirming your order is complete.
Once your order is dispatched it will, in most cases, be delivered the following working day. Our couriers may need to contact you by telephone for further directions and/or to complete delivery.
Common questions about delivery
How will I know when the item will be delivered?
You can track your order online via the Fastway website once items have been dispatched .
Feel free to contact our customer support team for your tracking number or any queries about orders or deliveries.
Delivery charges
Delivery is free on all Fireproductsdirect.ie orders over €149
For orders under €149 the Following P & P charges apply:
€3.00 (Standard Post) – €14.00 (Up to 30 Kg) depending on the weight & dimensions of items ordered.
You can review the total cost of delivery on the last page of the order process. Always check this carefully before you proceed to checkout.
Returns policy
You may change or cancel a full order, or part of an order, before items are dispatched by contacting our customer support team.
You also have a statutory right to change your mind and return any goods up to seven working days from receipt of order, provided the items:
- are unused
- are in their original packaging
- have any security seals intact
You will be liable for the cost of returning any unwanted goods.
If you intend to make a return, you must notify our customer support team before doing so.
Damaged goods
In the unlikely event that the goods you received were damaged in transit you must notify our customer support team no later than three working days from receipt of order.
A replacement or refund will be offered and we will make arrangements to have the damaged goods collected. Damaged goods must be returned in the condition in which you received them, with original packaging and all manuals and accessories.
Please contact our customer support team before returning your damaged goods.
Faulty goods
All of our products come with a 12 month warranty from date of purchase. If any product fails within that timeframe due to a manufacturing defect we will arrange for a repair or replacement.
Goods that are returned will be assessed and a repair or replacement offered within a reasonable timeframe. Repair time may vary depending on manufacturer and availability of parts. Our customer support team will keep you informed throughout the process.
Where goods are assessed to have been damaged by misuse or accident, you will be required to pay both labour and courier fees. We will provide you with an estimated cost prior to any work being carried out.
In some cases, products that are presented for repair may be replaced by refurbished goods.
Please contact our customer support team before returning your faulty goods.
Making a Return
Before returning goods you should contact our customer support team to obtain a returns number. This number must be noted with your returns and in any future correspondence.
All returns should be clearly marked as such and sent to:
Fire Products Direct
Support Office,
Bosheen Road,
New Ross,
Co Wexford.
Y34 NR76
We can arrange for the collection of your returns. Please contact us for a quotation. In some cases returns can be sent by post or through a courier of your choice.
We strongly recommend that you fully insure the package you are returning and we also recommend the use of a carrier that can provide you with proof of delivery.
Unfortunately, we cannot accept responsibility for goods that are damaged or lost in transit.
Please note: Not all couriers will transport our portable fire extinguishers/batteries. If we are not arranging your returns, please check with your carrier in advance.
Refunds
Refunds will be made via the method of payment used to complete your online order. Refunds are normally processed within seven working days, and no longer than 30 days, of receipt by us of the returned goods.
Recycling & WEEE
Registration Number IE 01875W
Fire Products Direct is committed to meeting the requirements of the European Union (Waste Electrical and Electronic Equipment) Regulations 2014. These Regulations require producers of electrical and electronic equipment to finance the takeback of WEEE resulting from products that we place on the Irish market. This helps us to ensure that WEEE is reused or recycled safely.
WEEE Take Back
In line with that commitment Fire Products Direct will take back your Waste Electrical and Electronic Equipment (WEEE) and batteries on a one-for-one, like-for-like basis when the products you have purchased from us are replacing equivalent products or when the new products you have purchased reaches the end of its life. We ensure that items are disposed of/ recycled in a safe and responsible manner.
Customer Obligations
You also have a role to play in ensuring that WEEE is reused and recycled safely. So, if you choose not to return WEEE to us then you should NOT dispose of it in your bin. The crossed out wheeled-bin symbol on the product reminds users not to dispose WEEE in the bin. You should ensure that the WEEE is collected separately and sent for proper treatment. WEEE contains hazardous substances and if not managed and treated safely it can cause pollution and damage human health.
Please contact our customer support team within 30 days of delivery of your new product or when your new product reaches the end of its life and we will arrange for collection of your WEEE and batteries.
Remember WEEE must never be placed in your waste disposal or recycling bins.